BGE Responds to Federal Government Shutdown with Expanded Support for Impacted Customers

With the federal government shutdown now in effect, BGE is providing expanded bill payment support options to impacted federal workers to help those customers manage their energy costs and avoid service disconnection.

Available support includes:

• Flexible payment options: Impacted customers will be eligible for multiple payment arrangements and budget billing plans.
• Late payment charge waivers: A 30-day waiver on late payment charges will be granted in increments for affected customers.
• Streamlined verification: Customers will not be required to provide government ID to access additional support measures. 
• Proactive assistance resources: Customers who contact BGE’s Care Center will be proactively offered support services available through BGE’s self-service Assistance Finder, which provides simple and personalized recommendations. 

Impacted federal workers are encouraged to contact BGE’s Customer Care team at 1-800-685-0123 for information about these support measures and how to access them.

“The federal government shutdown has created unexpected financial uncertainty for people across the country, including our friends, family, and neighbors living and working right here in central Maryland,” said Tamla Olivier, president and CEO of BGE. “As part of BGE’s commitment to helping customers when they need it most, we are stepping up to offer additional support for federal employees in this challenging time.”

BGE customers can visit bge.com/heretohelp for more ways to manage their bill, use energy more efficiently, or access energy assistance. This includes:

• Payment arrangements and due-date extensions.
• Financial assistance through state programs and the Fuel Fund of Maryland.
• Budget billing information and online self-serve sign-up for customers who prefer a predictable monthly bill that spreads energy costs throughout the year. 
• Energy efficiency programs and My Account tools that offer insights about your energy usage.