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BGE Communications

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Over 30,000 Customers Supported Through the BGE Customer Relief Fund This Summer

Administered through United Way of Central Maryland, the BGE Customer Relief Fund enhanced available assistance during a time of high usage and rising energy costs

The BGE Customer Relief Fund provided $15 million in financial assistance to customers in need throughout central Maryland this summer. Designed to support customers during a time of high usage and rising energy costs, the Customer Relief Fund expanded BGE’s commitment to assistance year-round.

The fund has had a meaningful impact on BGE customers:

• 30,955 households received direct financial assistance, representing customers across BGE’s service area (Baltimore City, as well as Anne Arundel, Baltimore, Carroll, Cecil, Charles, Frederick, Harford, Howard, and Prince George’s Counties)
• Credits ranging from $250 to $750 were issued

BGE continues to provide assistance and relief through flexible payment plans and energy efficiency programs that help customers understand, manage, and reduce their energy usage and costs, along with helping customers access other assistance options. BGE urges customers in need to take advantage of these programs and is dedicated to connecting customers with needed support.

“We take seriously our responsibility to provide an essential service and are proud to have expanded available assistance to customers who needed it most,” said Tamla Olivier, president and CEO of BGE. “Energy affordability remains top of mind for us, and we continue to prioritize grid enhancements, policies and programs that make a meaningful difference in safety and reliability of energy service for our customers today and into the future.”

“This fund is part of our shared commitment to stand with our neighbors and strengthen the communities we serve,” said Franklyn Baker, president and CEO of United Way of Central Maryland. “We were proud to partner with BGE to administer the Customer Relief Fund, which provided meaningful support for families and individuals in need.”

The BGE Customer Relief Fund is part of a broader, ongoing effort to improve energy affordability. Rising electricity supply prices, among other factors, are contributing to rising energy costs, which are impacting customers already navigating higher living expenses. The Customer Relief Fund provided immediate relief as BGE continues to work with state and local officials on long-term solutions to enhance energy affordability for customers in central Maryland.

While the Fund is now closed, customers can visit bge.com/heretohelp for more ways to manage their bill, use energy more efficiently, or access energy assistance. This includes: 

• BGE’s self-service Assistance Finder, which provides simple and personalized recommendations. 
• Financial assistance through state programs and the Fuel Fund of Maryland. 
• Payment arrangements and due-date extensions. For extenuating circumstances needing payment arrangements beyond 12 months, please call BGE at 800-685-0123. Budget billing information and online self-serve sign-up for customers who prefer a predictable monthly bill that spreads energy costs throughout the year. 
• Eligible BGE customers also received a Legislative Energy Relief Refund bill credit in August or September this year. This is one of two credits for residential electric customers approved by the Maryland General Assembly as part of the Next Generation Energy Act (Senate Bill 937 and House Bill 1035). The second credit will be issued in February 2026.