Program Specialist, Ombudsman

Information

Pay Range (Grade) H500

Other Compensation Offered Overtime, Compensatory Time

Employment Type Full-Time, 40 hours per week

Organization Citizen Services - Aging & Disabilities

Location Aging & Disabilities Division

Reports to Program Manager, Ombudsman

Leadership Duties No

Competency Group Professional

Classification Non-Exempt (41060)

Summary

Are you ready for the rewards and challenges of an advocacy role? As an important contributor to the Department of Citizen Services, you will represent residents of assisted living facilities and nursing homes. Under the direction of the Program Manager, you will advocate for resident rights, quality of care, and quality of life. The work you dowill support compliance with all applicable laws and standards.

Essential Duties

• Assist with complaint/investigation management. Determine appropriate course of action, conducting field visits as required.
• Assist with education and training for residents, facility staff, and community groups.
• Establish, organize, and maintain files and electronic records management/file systems.
• Assist with recruitment and training of volunteer Ombudsman representatives.
• Develop and maintain effective working relationships with relevant community agencies.
• Perform frequent visits to local care facilities. With a trauma informed approach, develop rapport with residents and assess quality of care, quality of life, and resident rights.
• Assist with reports required by management, government or licensing agencies
• Ensure all work is complete and timely to support department goals. Evaluate feedback and procedures to improve efficiency.
• Invite collaboration and seek learning opportunities. Proactively assist peers to create a supportive work environment.
• Exhibit integrity, ethics, and fiscal responsibility.

Skills

• Microsoft Office Suite (Developing)
• Fostering Communication (Developing)
• Health and Safety Regulations (Developing)
• Information Confidentiality (Intermediate)

Competencies

• Service Excellence - Level 2
• Decision Making - Level 2
• Collaborating with Others - Level 2
• Digital Literacy - Level 2
• Continuous Learning - Level 2
• Emotional Intelligence - Level 3
• Information Management - Level 2
• Planning and Organizing - Level 2
• Safety Focus - Level 2

Education and Experience

• Associate degree or two years of college in a related field
• Two or more years of related experience
• A comparable amount of education and experience may be substituted for the minimum requirement.

Licenses and Certifications

Required

• Valid driver's license
• Ombudsman certification (or must obtain within 6 months of employment)

Working Conditions

• Occasional exposure to potentially adverse environmental conditions, including, but not limited to, chemicals, noise, and airborne particles.
• Must wear appropriate PPE as required.

Additional Information

Requires criminal background check as condition of employment.

Please note that this job description is not intended to provide an exhaustive listing of tasks, activities, or responsibilities required of the employee in this role. Tasks, responsibilities, and duties may change without notice.

Candidates are able to apply directly to our Career Center page: Carroll County Career Center.